Recently, ECH was subject to a thorough inspection of
everything we do through COA, Council on Accreditation. A group of peers
visited our campus and looked at everything we do, from how we work with the
kids in our care to how well we keep our human resources records. The last
thing this group does after a three day visit is conduct a conference meeting
with the senior management staff in which they gave general feedback about
every program and department they evaluated.
I really wish we would have tape the feedback so that all
ECH staff and supporters could witness some of the wonderful comments the
surveyors made about the quality of services provided to clients in all of our
programs on a daily basis. As I always say and we all know ECH is not perfect
but the surveyors affirmed that each staff member is providing high quality and
valuable services to children, youth and families that assist them to reach
their goals and potential.
They gave examples of testimonials from kids, parents and
adult clients about how caring our staff is when interacting with them and that
ECH staff always have their best interest in mind.
Overall, it was a resounding stamp of approval, affirming
that ECH is a high quality service organization that remains financially viable
and provides services based on a set of principles and values that are quite
evident in the everyday work of our dedicated staff.
My favorite comment was when one of the reviewers said “it
was evident that ECH tries really hard and is always looking to do the right
thing”. This statement reaffirms my
feeling that at ECH we have a group of dedicated staff that are always striving
to go the extra mile for clients and do the right thing.
That more than anything makes me proud. I hope it makes you
proud also.
We will receive our scores and report in a short period of
time and will know what loose ends that might need to be tightened up. I will
communicate more info as we receive it.
